Only Words For Now

Advice to a friend who sent a lengthy worded feedback email to an organisation:

‘You mustn’t mistaken politely worded replies as actual remedial action being taken. Just in case you mix up the two and get your hopes up too high… Not saying that it’s a PR stunt, but action speaks louder than words, in emails or spoken.’ May we never mistaken our own polite replies as remedial actions for our mistakes too!

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